At Urbannestia, we strive to provide you with high-quality men’s suits and exceptional customer service. If you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your satisfaction.
Returns and Exchanges: We accept returns and exchanges within 30 days from the date of purchase. The item must be unused, in its original condition, and with all tags and packaging intact. To initiate a return or exchange, please contact our customer support team at [email protected] or call us at 903-349-0150.
Refunds: Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued in the original form of payment and may take up to 7 business days to reflect in your account.
Return Shipping: The customer is responsible for the return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure the safe return of the item.
Exchange Policy: If you wish to exchange the item for a different size or style, please contact our customer support team. We will assist you in selecting the desired item and guide you through the exchange process.
Final Sale Items: Please note that certain items, such as custom-made suits or clearance items, may be marked as final sale and are not eligible for return or exchange. This information will be clearly stated on the product page.
Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange for the return of the item and provide you with a replacement or refund, including any applicable shipping costs.
Contact Us: If you have any questions, concerns, or inquiries regarding our refund and return policy, please contact our customer support team at [email protected] or call us at 903-349-0150. We are here to assist you and ensure your satisfaction.
Please note that our refund and return policy is subject to change. It is recommended to review the policy periodically for any updates. At Urbannestia, we value your trust and are committed to providing you with a positive shopping experience.